How reviews and collaboration work

Reviews are Senserity's built-in tool for discussing and managing risk findings as a team. When a test result raises a question, whether it needs investigation, a decision, or simply a note for the record, you can open a review against that finding and use it to track the conversation through to resolution.

When to use a review

Reviews are useful in several situations:

Investigating a finding. A sanctions match has appeared with medium confidence. You need to determine whether it is a genuine match or a false positive. Opening a review lets you record your investigation steps, attach notes, and involve a colleague with compliance expertise.

Recording a decision. You have reviewed a supplier's adverse media results and concluded that the findings relate to a historical event that has been resolved. A review documents that decision so that the next person who looks at the profile can see what was assessed and why.

Escalating a concern. A finding has surfaced that needs attention from someone outside your immediate team, such as a legal adviser or a senior manager. Opening a review and adding them to the conversation brings them into the loop with full context.

Audit trail. Many compliance frameworks require documented evidence that risk findings have been reviewed and assessed. Reviews provide that documentation within the platform, timestamped and linked to the specific finding.

How reviews work

Each review is attached to a specific company and, optionally, to a specific test result. This means the conversation is always anchored to the finding it relates to.

Reviews support threaded messages. Each participant can add comments, and the thread preserves the full history of the discussion. Messages are timestamped and attributed to the user who posted them. Your own messages appear on the right of the thread; messages from colleagues and Senserity staff appear on the left.

A review has a status that tracks where it is in the workflow: open, under investigation, or resolved. You can move the status forward as the investigation progresses. When a review is resolved, it remains visible in the company's profile as a permanent record, but it no longer appears in your active review list.

Mentioning people with @

You can tag a specific colleague in a review message by typing @ followed by their name. An autocomplete list appears showing all members of your organisation. Select the person you want to tag, and their name is inserted into the message. You can also mention yourself.

Mentions serve two purposes. First, the mentioned name is highlighted in the message thread so it is easy to spot. Second, the Reviews list on the Alerts page shows who was most recently tagged in each review. If you are the tagged person, the review row is visually highlighted so you can see at a glance which reviews need your attention.

Mentions do not send notifications outside the platform. They are a way to direct attention within the review thread.

Who can participate

Any member of your organisation in Senserity can view and contribute to reviews. Reviews are scoped to your tenant, so they are not visible to other organisations or to the company being reviewed.

If your organisation includes people with different roles (procurement, compliance, finance, legal), reviews provide a way to bring the right expertise to bear on a finding without everyone needing to independently navigate the risk data.

On Professional and Enterprise plans, Senserity staff can also participate in reviews. Staff responses always appear under the name "Senserity" to keep individual staff identities private.

Reviews and scoring

Opening, commenting on, or resolving a review does not change the company's risk score. The score is calculated from the underlying test results and is updated when the company is re-enriched. Reviews are a workflow and documentation layer that sits alongside the scoring system.

If a finding is later resolved at the data level (for example, a company satisfies an overdue filing and the test result changes to pass on the next enrichment), the review remains as a record of what happened, but the score adjusts based on the new data.

Reviews vs acknowledgements

Senserity also supports acknowledging individual test results. An acknowledgement is a lightweight action that marks a finding as "seen" by your team. It does not create a discussion thread or track investigation steps.

Reviews are more appropriate when a finding needs discussion, investigation, or a documented decision. Acknowledgements are more appropriate when a finding has been noted and no further action is needed.

Last updated 1 May 2026.