The credit system explained
How Senserity's two credit pools work, what uses credits, and what happens when you run out.
Credits are the currency Senserity uses for paid enrichments and PDF report generation. This article explains how the credit system works and what to do if you run low.
Two credit pools
Your account has two separate pools of credits:
Monthly allocation. Every paid subscription tier includes a number of credits that reset on your billing renewal date. These credits expire at the end of each billing period; unused allocation does not carry over.
Topup credits. You can purchase additional credits at any time. These sit on top of your monthly allocation and do not expire. They accumulate indefinitely and are only drawn down when your monthly allocation is exhausted.
When you use credits, your monthly allocation is always consumed first. Topup credits are used only once the monthly allocation reaches zero.
What uses credits
| Action | Credit cost | Minimum tier |
|---|---|---|
| Creditsafe enrichment (per company) | 30 credits | Growth |
| ISO certificate check (per company) | 8 credits | Starter |
| Filing history AI processing (per filing) | 5 credits | Starter |
| Adverse media screening (per company) | 2 credits | Trial |
| PDF report generation | 2 credits | Free |
| Court judgement AI analysis (per company) | 1 credit | Trial |
| Cyber enrichment (per company) | 1 credit | Trial |
Credits are consumed per enrichment run, not per company per month. If you run a Creditsafe enrichment on the same company three times, that costs 90 credits.
Free enrichments (Companies House, domain checks, gazette lookups, case law, HSE, and Environment Agency data) do not cost credits. The vast majority of Senserity's test suite runs on free enrichment data.
What happens when you run out
If both your monthly allocation and your topup balance reach zero, paid enrichments are paused. The platform will display a warning banner when your balance is low.
Companies on your watchlist continue to be re-enriched on the normal schedule for free enrichment sources. Scores are updated from that data. Paid enrichment results from the last successful run are preserved and shown in the profile, but they are not refreshed until credits are available.
PDF report generation is blocked while your balance is zero.
Checking your balance
Your current credit balance appears at the top of the Billing page. The Credit Usage section of the Billing History card shows a breakdown of where your credits have been spent, by enrichment type and by company, with a per-row balance so you can trace exactly when the monthly allocation ran out.
Buying topup credits
You can buy topup credits from the Billing page at any time. See Topping up credits for the steps.
Which tier includes what
The credit allocation for each tier is shown on the Subscription tiers page.
Last updated .