The credit system explained
How Senserity's two credit pools work, what credits pay for, and what happens when you run out.
Credits pay for on-demand actions you choose to take in Senserity. Automatic monitoring of the companies on your watchlist is included in your subscription and never uses credits. This article explains what credits are spent on, how the two credit pools work, and what happens if you run low.
What credits pay for
Your subscription already includes automatic monitoring with the full data set, so most of what Senserity does costs no credits. Credits are only drawn down when you take an action on demand:
| Action | Credit cost |
|---|---|
| Immediate refresh of a company (outside its monitoring schedule) | 8 credits |
| PDF report generation | 2 credits |
| Attestation request | 1 credit |
| API call beyond your plan's included allowance | 1 credit |
An immediate refresh re-pulls the full data set for a company, including commercial sources such as Creditsafe and adverse media, and updates its score straight away rather than waiting for the next scheduled run.
What does not use credits
Scheduled monitoring is free on every paid plan. When Senserity re-enriches the companies on your watchlist on their monitoring cadence (monthly, weekly, or daily depending on your tier), no credits are consumed, however many data sources are involved. The same applies to the initial enrichment when you first add a company.
In other words, you only spend credits when you ask for something sooner than, or in addition to, what the schedule already delivers.
Two credit pools
Your account has two separate pools of credits:
Monthly allocation. Every subscription tier includes a number of credits that reset on your billing renewal date. These credits expire at the end of each billing period; unused allocation does not carry over.
Topup credits. You can purchase additional credits at any time. These sit on top of your monthly allocation and do not expire. They accumulate indefinitely and are only drawn down once your monthly allocation is exhausted.
When you use credits, your monthly allocation is always consumed first. Topup credits are used only once the monthly allocation reaches zero.
What happens when you run out
If both your monthly allocation and your topup balance reach zero, on-demand actions are paused: you cannot force an immediate refresh, generate a PDF report, or send an attestation until credits are available. The platform displays a warning banner when your balance is low.
Crucially, your scheduled monitoring is unaffected. Companies on your watchlist continue to be re-enriched on their normal cadence for free, scores keep updating, and all existing data remains visible in the profile. Only the on-demand extras wait for credits.
You can restore on-demand actions immediately by buying topup credits, or wait for your monthly allocation to reset on your renewal date.
Checking your balance
Your current credit balance appears at the top of the Billing page. The Credit Usage section of the Billing History card shows a breakdown of where your credits have been spent, by action and by company, with a per-row balance so you can trace exactly when the monthly allocation ran out.
Buying topup credits
You can buy topup credits from the Billing page at any time, in packs of 50, 100, 250, or 500. See Topping up credits for the steps.
Which tier includes what
The monthly credit allowance and monitoring cadence for each tier are shown on the Subscription tiers page.
Last updated .