Opening and resolving a review

A review is a discussion thread attached to a specific insight test result. Use reviews to flag findings for your team, leave context, record decisions, or escalate something for further investigation.

Opening a review

You can open a review from any test result on a company profile.

Navigate to the company's profile and open the relevant category tab.
Find the test result you want to discuss. Look for the message bubble icon to the right of the result row.
Click the icon to open the review panel for that test.
Type your first message in the text box. Describe what you noticed or what you want the team to discuss.
Click Submit. The review is now open and visible to all members of your organisation with access to that company.

You can also open a review from an alert. Click through from the Alerts page to the test result, then use the same message bubble icon.

Adding messages to a review

Once a review is open, any member of your organisation can add messages to the thread. Navigate to the test result and open the review panel to see the existing thread and add your contribution.

Each message shows who wrote it and the date and time it was posted. Your own messages appear on the right; messages from colleagues and Senserity staff appear on the left. Senserity staff messages are displayed in a distinct violet colour so you can easily identify them.

Mentioning colleagues with @

You can tag a specific person in a review message by typing @ followed by their name. When you type @, a list of your organisation's members appears. Select the person you want to mention, or keep typing to filter the list.

Mentioned names appear highlighted in the message thread. When you mention someone, their name appears on the review row in the Reviews list so the whole team can see who has been tagged. If you are the person most recently mentioned in a review, the row is highlighted to draw your attention.

You can mention yourself if you want to mark a review as your own responsibility.

If you simply want to type an @ symbol without mentioning someone, keep typing past the autocomplete suggestions and the list will dismiss.

Resolving a review

When a discussion is complete and a decision has been made, mark the review as resolved.

Open the review panel for the test.
Click Mark Resolved.
Optionally, add a closing note explaining the decision before you resolve.

Resolved reviews remain visible for the audit trail. You can reopen a resolved review at any time if circumstances change.

Finding reviews

All reviews across your watchlist are visible on the Reviews tab of the Alerts page. You can filter by:

Status — open or resolved.
Company — use the company dropdown to narrow the list to a single company, or choose All Companies to see everything.

If you navigate to the Reviews tab from a company-specific alert link, the company filter is pre-set automatically. If there are no reviews for that company, the filter falls back to All Companies so you are not left with an empty list.

Each review row shows the current status, the date and time of the last update, who last posted a message, and whether anyone has been @mentioned.

Who can see reviews

Reviews are visible to all members of your organisation who have access to the relevant company. On Professional and Enterprise plans, your account manager can also view and contribute to reviews marked for escalation. Senserity staff responses always appear under the name "Senserity" to keep individual staff identities private.

Reviews and the audit trail

Reviews are recorded as part of your organisation's activity log. The Settings page shows a full activity log including when reviews were opened, messaged, and resolved, and by whom. This is useful for demonstrating due diligence processes to auditors or regulators.

Last updated 1 May 2026.